Both men and women can become mentors.

• Students who have cleared competitive exams.
• Students from premier institutions.
• Professionals from leading companies.
• Experienced industry leaders.
• Senior professionals in various domains.

Only girls and women can become mentees.

• Girls preparing for engineering/medical entrance exams.
• College students seeking academic guidance.
• Final year students preparing for placements.
• Working professionals seeking career growth.

MentorHer offers four main categories of mentorship:

1. Entrance Exam Preparation: Guidance from successful students who recently cleared exams.
2. College Guidance: Support from students at premier institutions for education and internships.
3. Career Preparation: Interview and placement guidance from industry professionals.
4. Professional Growth: Career development guidance from senior professionals.

The connection process is straightforward:

1. Search for mentors/mentees matching your criteria.
2. Review their profile and credentials.
3. Send a connection request with an introductory message.
4. Wait for acceptance/rejection of your request.
5. Upon acceptance, six-month mentorship period begins

If your connection request is rejected:

• No credits are deducted.
• You can send requests to other mentors.
• Consider updating your profile or message for better matches.

Each mentorship connection lasts for six months. During this period:

• Mentors and mentees can interact regularly.
• Progress can be tracked.
• Goals can be set and achieved.
• Connection can be renewed using new credits if both parties agree.

At the end of six months:

• The connection automatically closes.
• Both parties can choose to renew using new credits.
• Feedback can be provided by both parties.
• Chat history remains accessible.
• New goals can be set for renewed connections.

Yes, you can have multiple concurrent mentorships, limited by:

• Your available credits.
• Credit requirements for different mentors.
• Your capacity to maintain meaningful interactions.
• Platform guidelines for quality mentorship.

MentorHer is available on:

• iOS devices through the App Store.
• Android devices through Google Play Store.

For technical support:

• Use the in-app help center.
• Send an email to support team.
• Report bugs through the app.
• Check FAQ section for common issues.

Our credit system manages mentorship connections:

• New users receive 2 credits upon registration.
• Users receive 2 additional credits every six months.
• Credits are required for both mentors and mentees to establish connections.
• When a connection is established, both mentor and mentee use credits.
• Credit requirements may vary based on mentor experience/expertise.
• Each connection lasts for six months.

You can earn credits through:

1. Automatic renewal: 2 credits every six months.
2. Referrals: 1 credit for each successfully verified referred user.
3. Pro Membership: 4 credits upon subscription/renewal.

Our referral system rewards community growth:

• Share your referral code with potential users.
• When they join and complete verification, you receive 1 credit.
• Referral credits are awarded only for verified profiles.
• There's no limit to how many people you can refer.

Pro Membership is a premium subscription that:

• Is valid for six months.
• Provides 4 credits upon activation/renewal.
• Offers additional platform benefits.
• Featured profile placement.
• Enhanced access to top mentors / mentees.
• Priority processing of connection requests.

If technical issues affect credit usage:

• Document the issue immediately.
• Contact support with details.
• We'll investigate and restore credits if appropriate.
• Keep screenshots of any errors.

We maintain community safety through:

• Thorough verification of all users.
• Manual review of profiles.
• Community guidelines enforcement.
• Block and report features.
• Quick response to reported issues.
• Regular monitoring of interactions.

We have a thorough verification process:

1. Email verification using official company/college email addresses.
2. Manual review of all submitted credentials.
3. Possible verification calls with users.
4. Additional document verification as needed.
5. Ongoing monitoring of account activity.

Required documents may include:

• College email / ID cards.
• Company email / ID cards.
• Professional certificates.
• Educational degrees.
• Other relevant credentials.

While we strive for quick verification:

• Basic email verification is immediate.
• Manual credential verification typically takes 1-2 business days.
• Additional verification steps may require extra time.
• We prioritize thoroughness over speed for community safety.

Our core guidelines focus on:

• Respectful and professional communication.
• No harassment or inappropriate behavior.
• Maintaining connection privacy.
• Constructive mentorship relationships.
• No commercial solicitation.
• No sharing of personal contact details outside the app.

In case of inappropriate behavior:

1. Immediately use the block feature if needed.
2. Report the user through the app.
3. Document any concerning interactions.
4. Our team will investigate promptly.
5. Serious violations result in immediate account suspension.